Shipping policy

Shipping Policy

Thank you for shopping at florloom. We're committed to getting your beautiful flowers to you as quickly and safely as possible.

Processing Time

Orders are usually processed within 1–3 business days after payment confirmation. Processing time does not include shipping time or weekends/holidays.

Shipping Time

Standard shipping to the US takes 7–15 business days after dispatch. Delivery delays may happen due to customs inspection, weather, carrier disruptions or peak holiday seasons. We do not guarantee exact delivery dates.

Customs & Import Duties

All shipments to the United States may be subject to import duties, taxes or customs fees. These charges are the responsibility of the buyer and are not included in the product price or shipping cost. We ship on DDU terms. It is the buyer’s obligation to pay any customs fees upon arrival. We cannot predict or control customs charges.

Shipping Address

Please double-check your shipping address at checkout. We are not responsible for lost or undeliverable packages caused by incorrect or incomplete addresses provided by customers.

Damaged Items in Transit

If your items arrive damaged, you must contact our support team within 48 hours of delivery and provide clear photos/videos of the package and damaged products. We will evaluate your claim and offer a replacement or partial refund at our discretion.