Terms of Service | Florloom

Effective Date: September 2026

Welcome to Florloom. By accessing or using our website and placing an order, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. Acceptance of Terms

By visiting, browsing, or purchasing from this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree, please do not use our website.

2. Products & Product Description

• All products offered by Florloom are artificial / faux flowers and floral arrangements, not fresh cut flowers.
• We make every effort to display colors and textures accurately. However, due to differences in screen displays, minor color variations from the images may occur and do not constitute a quality defect.
• Product images are for reference only. Slight differences in dimension, color, or detail may exist between the photo and the actual item.
• We reserve the right to modify, discontinue, or update products at any time without prior notice.

3. Orders, Pricing & Payment

• All prices are listed in the currency shown on our website and may be subject to change without notice.
• An order is confirmed once payment has been successfully processed.
• We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to pricing errors, stock unavailability, or suspected fraudulent activity.
• If an order is cancelled after payment, we will issue a refund to the original payment method in accordance with our Refund Policy.

4. Shipping & Delivery

• Shipping terms, timelines, and responsibilities are detailed in our Shipping Policy, which is incorporated into these Terms by reference.
• We ship directly from China. Delivery times are estimates and may be affected by customs, carrier delays, or unforeseen circumstances.
• Import duties, taxes, and customs fees, if any, are the responsibility of the customer.

5. Returns & Refunds

• Returns and refunds are governed by our Return & Refund Policy. Please review it before making a purchase.
• All returns are subject to inspection and may be declined if the items are used, damaged, or not in their original packaging.

6. Intellectual Property

• All content on this website — including but not limited to text, images, graphics, logos, and product photography — is the property of Florloom and is protected by applicable copyright and intellectual property laws.
• You may not copy, reproduce, distribute, or use any of our content for commercial purposes without our prior written consent.

7. Limitation of Liability

• To the fullest extent permitted by law, Florloom shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our website or products.
• Our total liability for any claim shall not exceed the amount you paid for the product in question.

8. Disclaimer of Warranties

• Our products and website are provided on an "as is" and "as available" basis.
• While we strive for quality, we make no warranties that our products will be free from minor imperfections, or that our website will be uninterrupted or error-free.

9. Prohibited Conduct

You agree not to:

• Use the website for any unlawful purpose.
• Attempt to interfere with or disrupt the website's security or functionality.
• Misuse, resell, or redistribute our products or content without authorization.

10. Third-Party Services

• Payments are processed through third-party providers (such as Shopify Payments or other payment gateways). Your payment information is handled in accordance with their privacy policies.
• We are not responsible for the practices of these third-party services.

11. Governing Law & Dispute Resolution

• These Terms shall be governed by and construed in accordance with applicable laws.
• Any dispute arising from your use of our website or purchase of our products shall be resolved through good-faith negotiation. If unresolved, the dispute shall be subject to the jurisdiction of the applicable courts.

12. Changes to These Terms

• We may update these Terms from time to time. Changes will be posted on this page, and the "Effective Date" at the top will be revised accordingly.
• Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.